Shipping policy

Shipping Policy

Last updated: August 14, 2026

Thank you for choosing our store. We do our best to ensure that every order is processed and delivered as quickly and safely as possible.

Order Processing

Orders are generally processed within 1–3 business days after your purchase is confirmed.

Once your order has been processed and handed over to the carrier, you will receive a shipping confirmation email containing your tracking number, when available.

Orders placed on weekends or public holidays will be processed starting from the next business day.

Delivery Times

Estimated delivery times are generally:

United States: 6–12 business days

Delivery times are estimates and may vary depending on the destination, carrier, periods of high demand, or other circumstances beyond our control.

Order Tracking

Once your order has been shipped, you will receive an email with the information needed to track your delivery.

In some cases, tracking information may take 24–72 hours to show the first updates after shipment.

Orders With Multiple Products

If you purchase multiple items in the same order, products may occasionally be shipped separately.

As a result, you may receive more than one package or tracking number. No additional shipping charges will be applied for this reason.

Delivery Delays

Although we do our best to meet the estimated delivery times, delays may occur due to circumstances such as:

High-demand periods
Weather conditions
Carrier or logistics issues
Customs inspections
Public holidays
Incorrect or incomplete shipping information

If your order experiences a significant delay, please contact our customer support team and provide your order number.

Incorrect Shipping Address

Customers are responsible for ensuring that the shipping address entered at checkout is correct and complete.

If you notice that you entered an incorrect address, please contact us as soon as possible.

If your order has not yet been shipped, we will do our best to update the address. Once the package has been handed over to the carrier, we cannot guarantee that the shipping address can be changed.

Packages Marked as Delivered

If your tracking information shows that your package has been delivered but you cannot locate it, we recommend that you first:

Check the shipping address provided in your order.
Check any safe delivery locations around your property.
Ask family members, neighbors, reception, or building staff.
Contact the carrier directly.

If you are still unable to locate your package, please contact our customer support team and we will do our best to assist you.

Lost or Damaged Packages

If you believe your order has been lost during transit or your package arrives visibly damaged, please contact us and provide:

Your order number
The name used to place the order
Photos of the package or product, if applicable

We will review the situation and assist you in finding the most appropriate solution.

Order Changes or Cancellations

Orders are processed quickly.

If you would like to modify or cancel an order, please contact us as soon as possible. We cannot guarantee changes or cancellations once the order has entered the processing stage or has already been shipped.

Customs Duties and Taxes

For certain international destinations, orders may be subject to customs procedures, import duties, taxes, or other charges imposed by local authorities.

Any applicable obligations depend on the destination country and its current regulations.